NHTSA recall campaign
25V732000
What was wrong
Defect
Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Risk
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Manufacturer remedy
Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.
To check whether your specific VIN is covered and to find a participating dealer, look this campaign up on NHTSA.gov →