NHTSA recall campaign
19V344000
What was wrong
Defect
Motor Coach Industries (MCI) is recalling certain 2019 J3500 and D4505 buses, and 2018-2019 J4500 buses equipped with Transpec T287x Series glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Risk
If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
Manufacturer remedy
MCI will notify owners, instructing them to contact the hatch manufacturer for a replacement roof hatch, free of charge. The recall began June 20, 2019. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 471.
To check whether your specific VIN is covered and to find a participating dealer, look this campaign up on NHTSA.gov →