NHTSA recall campaign
13V588000
What was wrong
Defect
Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014 Infiniti Q50 vehicles equipped with Direct Adaptive Steering. The affected vehicles received a power steering software version that, should the engine compartment reach freezing temperatures, the power steering software may disable the electric steering system and also may delay the engagement of the mechanical steering backup system.
Risk
The disablement of the steering systems could result in a loss of steering, increasing the risk of a crash.
Manufacturer remedy
Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired. Infiniti retailers provided affected customers with loaner vehicles, while the software update remedy was applied. These services were provided at no cost to the customer. Owners may contact Infiniti at 1-800-662-6200.
To check whether your specific VIN is covered and to find a participating dealer, look this campaign up on NHTSA.gov →
Affected vehicles
2 entriesInfiniti
- Q502014