Is This A Lemon?

Year · Make · Model

2013 Ford C-MAX Hybrid

What the National Highway Traffic Safety Administration knows about this vehicle: every recall, every consumer complaint, every defect investigation, every NCAP crash test. Sourced directly from NHTSA data feeds.

3
Open recalls
121
NHTSA complaints
3
Defect investigations
46
Service bulletins

Consumer complaints

121 filed
5
Crashes
0
Fires
5
Injuries reported
0
Fatalities reported

What people complain about

  • Electrical System
    45
  • Engine
    17
  • Power Train
    14
  • Steering
    14
  • LATCHES/LOCKS/LINKAGES
    9
  • STRUCTURE:BODY
    9
  • Unknown OR Other
    8
  • Service Brakes
    7

Recalls

4 campaigns
13V475000·EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES2013-10-17

Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."

RiskWithout an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.

FixFord will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.

13V475000·ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE2013-10-17

Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."

RiskWithout an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.

FixFord will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.

13V303000·STRUCTURE2013-07-10

Ford Motor Company is recalling certain model year 2013 C-Max hybrid vehicles, without panoramic roofs, that were manufactured January 19, 2012, through June 25, 2013. During vehicle testing, the vehicle exceeded a head injury criteria requirement set by the standard. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection in Interior Impact."

RiskIn the event of a crash, an occupant could be at an increased risk of an injury.

FixFord will notify owners, and dealers will install energy absorbers between the headliner and the roof. The recall began on August 5, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C02.

13V085000·LATCHES/LOCKS/LINKAGES2013-03-07

Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.

RiskThe operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.

FixFord will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.

NHTSA investigations

7 actions
DP22005·ELECTRICAL SYSTEM:PROPULSION SYSTEM2023-01-27 → 2023-08-07

Pedestrian alert sounds

Led to recall22V063000

RQ19005·LATCHES/LOCKS/LINKAGES:DOORS:LATCH2019-12-19 → 2022-02-07

Door Latch Failures

Led to recall20V177000

RQ19005·LATCHES/LOCKS/LINKAGES2019-12-19 → 2022-02-07

Door Latch Failures

Led to recall20V177000

RQ19005·STRUCTURE:BODY:DOOR 2019-12-19 → 2022-02-07

Door Latch Failures

Led to recall20V177000

RQ19005·STRUCTURE:BODY2019-12-19 → 2022-02-07

Door Latch Failures

Led to recall20V177000

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