NHTSA recall campaign
25V472000
What was wrong
Defect
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Risk
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Manufacturer remedy
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
To check whether your specific VIN is covered and to find a participating dealer, look this campaign up on NHTSA.gov →