NHTSA recall campaign
20V327000
What was wrong
Defect
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
Risk
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Manufacturer remedy
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
To check whether your specific VIN is covered and to find a participating dealer, look this campaign up on NHTSA.gov →