NHTSA recall campaign
20V172000
What was wrong
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE450 AND GLS450 vehicles. The seams on the rear crossmember may have been insufficiently welded. This may allow cracks to form when towing, possibly causing the rear crossmember to detach from the vehicle.
Risk
If the rear crossmember detaches from the vehicle, it can become a road hazard and increase the risk of a crash.
Manufacturer remedy
MBUSA will notify owners, and dealers will replace the rear crossmember, free of charge. The recall began July 17, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060013.
To check whether your specific VIN is covered and to find a participating dealer, look this campaign up on NHTSA.gov →