NHTSA recall campaign
14E001000
ManufacturerFord Motor CompanyReported2014-01-06Affected300 vehicles
What was wrong
Defect
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
Risk
The inability to steer the vehicle increases the risk of a crash.
Manufacturer remedy
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
To check whether your specific VIN is covered and to find a participating dealer, look this campaign up on NHTSA.gov →