NHTSA recall campaign
03E010000
What was wrong
Defect
THE ISB 4 CYLINDER CRANKSHAFT VIBRATION DAMPERS INSTALLED FOR USE ON CHASSIS MANUFACTURED BY WORKHORSE AND FREIGHTLINER CUSTOM CHASSIS. THE AFFECTED ENGINES WERE BUILT FROM OCTOBER 2000 THROUGH JULY 2001, AND HAVE AN ENGINE SERIAL NUMBER WITHIN THE RANGE OF 21436401 TO 21478129. THE CRANKSHAFT VIBRATION DAMPERS WERE DESIGNED INCORRECTLY AND CAN LEAD TO CRACKS DEVELOPING IN THE HUB, CAUSING THE PART TO BECOME LOOSE AND POSSIBLY DETACH ITSELF FROM THE ENGINE.
Risk
AS A RESULT, PERSONS NEARBY COULD BE INJURED BY FLYING DEBRIS.
Manufacturer remedy
CUMMINS WILL NOTIFY ITS CUSTOMERS AND THE CRANKSHAFT VIBRATION DAMPER WILL BE REPLACED WITH A NEW DESIGN FREE OF CHARGE. OWNER NOTIFICATION BEGAN FEBRUARY 20, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CUMMINS CUSTOMER ASSISTANCE CENTER AT 800-343-7357.
To check whether your specific VIN is covered and to find a participating dealer, look this campaign up on NHTSA.gov →